Management Assistant Officer, Customer Service (One year contract, renewable)

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Job Description

To provide upfront assistance to visitors in terms of ticketing purchase and handling visitors enquiries, in order to ensure that the needs of museum visitors are appropriately met.

. Provide friendly assistance to visitors and handle walk-in, phone, and email enquiries.
. Execute ticketing and cashiering duties, including troubleshooting basic ticketing and admission issues.
. Manage queues, crowd flow, and support group visits, school groups, and peak periods.
. Handle customer complaints professionally and provide appropriate solutions within guidelines.
. Share accurate information on exhibitions, programmes, and museum facilities.
. Assist with events, tours, and emergency procedures when required.
. Support opening/closing duties, maintain counter readiness, and ensure the FOH area is neat and organized.
. Guide and train new staff or interns on ticketing procedures and FOH operations.
. Deliver excellent customer service and engage visitors positively.
. Perform any other duties relevant to daily operations.

Qualifications/Requirements

. GCE N / O Level or ITE certification.
. Customer service experience or related training preferred.
. The successful candidate in the FOH team will communicate with Chinese visitors. Hence, a strong command of spoken and written Mandarin is essential.
. Comfortable working in a fast-paced environment and managing peak crowd situations.
. Friendly, approachable, and able to interact confidently with visitors of all ages.
. A good team player with a positive attitude and willingness to learn.
. Able to multi-task and handle operational responsibilities efficiently.
. Proficient in basic PC skills familiarity with ticketing or point-of-sale systems is an advantage.
. Willing to work on weekends and public holidays as part of a duty roster.