Management Assistant Officer (Clinic Operations)

Job Title: Management Assistant Officer (Clinic Operations)

University-Level Unit: University Health Centre

Faculty/Department-Level Unit: UHC Clinic

Employee Category: Executive & Administrative

Posting Start Date: 05/11/2026

Location_ONB: Kent Ridge Campus

Job Description

University Health Centre (UHC) set up under NUS, is a holistic healthcare provider for the NUS community. You will be part of a multi-disciplinary team under UHC to provide quality clinic and administrative supports, patient care related duties and excellent customer service to our stakeholders.

Duties & Responsibilities

• Handle cashiering duties including accurate billing, daily collection reconciliation and preparation of reports.
• Manage front counter operations including appointment scheduling, patient registration, medical check-up, patient assignment, etc.
• Provide specialist clinic administrative support including following up on missed appointments, informing patients of appointment changes, and liaising with specialists on administrative and patient-related matters.
• Answer telephone calls, manage enquiries, and route requests appropriately.
• Maintain proper tracking, filing and retrieval of medical records and reports.
• Submit insurance claims, monitor claim status, follow up on pending cases with insurer/ third-party administrator and reconcile insurer payments.
• Ensure clinic and counter/reception area are always kept tidy and clean at all times.
• Support other clinic operations and administrative duties, including ad-hoc projects and activities assigned by the management.
  
  

Qualifications

• GCE O Level / ITE / Diploma Holders.
• Minimum 2 years of experience, preferably in Healthcare setting will be advantageous
• Strong passion to serve patients.
• Possess excellent interpersonal skills and telephone etiquette.
• Independent, meticulous and good team player.
• Proactive and able to work independently.
• Basic Microsoft Office skills.
• Good command of written and spoken English and Mandarin.