Maintenance Planner

Service Operations Management:
. Oversee all aspects of elevator maintenance operations, including preventative maintenance, corrective maintenance, emergency repairs, and modernization projects.
. Develop and implement service procedures and work orders to ensure timely and efficient service delivery.
. Manage service contracts, ensuring timely renewals and maximizing customer retention.

Team Management:
. Supervise and manage a team of elevator technicians, including hiring, training, scheduling, and performance evaluation.
. Motivate and mentor the maintenance team to achieve performance goals and enhance their skills.
. Foster a positive and productive work environment that emphasizes safety, teamwork, and customer service.

Customer Relationship Management:
. Build and maintain strong relationships with customers, including building owners, property managers, and end-users.

. Proactively address customer concerns and resolve service issues promptly and effectively.
. Conduct regular customer visits to assess service needs and build rapport.

Qualifications:
. Excellent communication, interpersonal, and customer service skills.
. Strong analytical and problem-solving abilities.
. Proficient in Microsoft Outlook, and other relevant software.

Skills:
. Project management skills.
. Ability to work independently and as part of a team.
. Strong work ethic and a commitment to customer satisfaction

. At least 3 years experience in Lift Industry