Maintenance Manager (Security Systems)

Job Responsibilities

1. Maintenance Operations

. Plan, manage, and supervise all preventive and corrective maintenance activities.

. Ensure maintenance works are carried out according to agreed schedules, service contracts, and company procedures.

. Monitor the performance and reliability of security systems at customer sites.

. Ensure timely response to breakdowns, faults, and emergency service requests.

. Review recurring system faults and implement appropriate corrective actions.

. Ensure all maintenance works are properly documented and recorded.

2. Security Systems

Oversee maintenance and troubleshooting of various security systems, including:

. CCTV surveillance systems

. IP cameras and video management systems

. Access control systems

. Card readers, biometric readers, and door controllers

. Intrusion and alarm systems

. Intercom and video intercom systems

. Barrier gates and turnstile systems

. Visitor management systems

. Automatic doors and related security equipment

. Network infrastructure related to security systems

3. Team Management

. Lead, supervise, and manage maintenance engineers, technicians, and service staff.

. Allocate daily work assignments and service calls.

. Monitor technical officers productivity, workmanship, and attendance.

. Provide technical guidance and support to maintenance personnel.

. Conduct training and coaching to improve technical competency.

. Evaluate staff performance and recommend training or improvement plans where necessary.

. Ensure technical officers comply with company safety procedures and work standards.

4.Preventive Maintenance

. Develop and maintain preventive maintenance schedules for customers under maintenance contracts obligation.

. Ensure scheduled maintenance is completed within the required timeframe.

. Conduct regular inspections of critical security systems.

. Identify potential equipment failures before they affect system operations.

. Recommend replacement or upgrading of obsolete or unreliable equipment.

5. Corrective Maintenance & Troubleshooting

. Take ownership of major or recurring technical problems.

. Assist technical officers in diagnosing complex hardware, software, network, and system integration issues.

. Coordinate with suppliers, manufacturers, and subcontractors when specialist support is required.

. Ensure faults are resolved within agreed response and resolution times.

. Review major breakdowns and prepare recommendations to prevent recurrence.

6. Customer & Service Contract Management

. Maintain good working relationships with government sector customers and management teams.

. Attend customer meetings when required to discuss maintenance performance and technical issues.

. Ensure service level agreements (SLAs) and maintenance contract requirements are met.

. Monitor customer complaints and ensure timely resolution.

. Prepare maintenance reports, service summaries, and technical recommendations for customers.

. Support the Project/Sales team in contract renewal and customer retention activities.

7. Service Planning & Scheduling

. Manage quarterly maintenance schedules.

. Prioritise urgent breakdowns and critical customer sites.

. Coordinate manpower, tools, spare parts, and equipment required for maintenance works.

. Ensure sufficient manpower is available for planned and emergency service requirements.

. Monitor outstanding service calls and ensure they are closed promptly.

8. Spare Parts & Inventory

. Monitor the availability of critical spare parts and replacement equipment.

. Work with our logistic project engineers to maintain appropriate inventory levels.

. Review spare parts usage and identify frequently replaced components.

. Ensure proper control and accountability of tools, testing equipment, and company assets.

9. Documentation & Reporting

. Review and approve service and maintenance reports.

. Maintain accurate records of equipment faults, repairs, replacements, and preventive maintenance.

. Prepare monthly maintenance performance reports.

. Provide management with recommendations for improving maintenance operations.

. Monitor key performance indicators such as:

- Response time
- Resolution time
- Preventive maintenance completion rate
- Repeat breakdown rate
- Customer complaints
- Technical Officers productivity
- SLA compliance

10. Safety & Compliance

. Ensure all maintenance activities comply with workplace safety requirements and company policies.

. Conduct risk assessments and ensure appropriate safety measures are implemented.

. Ensure technical officers use proper PPE, tools, and testing equipment.

. Ensure maintenance works comply with applicable Singapore WSH regulations, customer requirements, and industry standards.

. Investigate and report accidents, incidents, and safety issues when required.

11. Project & Installation Support

. Provide maintenance input during the design and installation stages of new security system projects.

. Work closely with the Project and Engineering teams to ensure systems are designed for effective long term maintenance.

. Review system handover documents, as-built drawings, equipment lists, and warranty information.

. Support project teams during testing, commissioning, and handover.

. Ensure maintenance teams receive proper system training before taking over newly completed projects.

Job Requirements

- Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Computer Engineering, or a related technical field.

- Relevant technical certifications in security systems will be an advantage.
Minimum 5-8 years of relevant experience in security systems, ELV systems, building systems,

electronics, or related technical services.

. At least 2-3 years of supervisory or management experience.

. Experience managing maintenance contracts and service teams is preferred.

. Experience in government projects will be an advantage.