Maintenance Lead

1. Systems & Infrastructure Maintenance

• Maintain and support servers, endpoints, and network devices
• Perform routine maintenance on hardware
• Manage operating systems (Windows, Linux, virtual environments)
• Ensure uptime and service continuity for critical systems
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2. Preventive Maintenance & Monitoring

• Conduct scheduled system checks, updates, and patching
• Monitor system health, logs, and alerts (CPU, memory, disk, network)
• Perform backup verification and restoration testing
• Prevent system failures through capacity monitoring and early detection
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3. Incident Response & Troubleshooting

• Diagnose and resolve hardware, software, and network issues
• Provide Level 1–3 technical support depending on role seniority
• Respond to incidents, outages, and system degradation
• Perform root cause analysis and implement permanent fixes
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4. Cybersecurity & Access Management

• Apply security patches, antivirus updates, and system hardening
• Monitor for security threats, vulnerabilities, and unauthorized access
• Manage user accounts, roles, and permissions (AD, IDMS systems)
• Support security audits and compliance requirements
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5. System Administration & Configuration

• Configure and maintain:
• Active Directory / Domain Services
• Virtualization platforms (VMware, Hyper‑V, cloud VMs)
• Deploy and configure standard software and applications
• Maintain system configurations and baseline standards
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6. Documentation & Asset Management

• Maintain asset inventory and lifecycle records
• Update system documentation, network diagrams, and SOPs
• Record incidents, changes, and maintenance activities
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7. Change Management & Continuous Improvement

• Support change implementation and system upgrades
• Assist in system migrations and technology refresh projects
• Identify recurring issues and propose improvement solutions
• Optimize system performance and operational efficiency
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8. Vendor & Contract Support

• Coordinate with hardware, software, and service providers
• Support warranty claims, repairs, and service contracts
• Evaluate vendor solutions and technical proposals
• Monitor vendor performance and SLA compliance
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9. User & Operations Support

• Provide user training and technical guidance
• Support business operations requiring system availability
• Participate in standby, on‑call, or shift support (role‑dependent)
• Communicate issues and resolutions clearly to stakeholders

Requirements

Minimum 5 Years experience in a technical role related to system maintenance

Knowledge of Vcenter, ESXI, Veeam Backup is required