1. Systems & Infrastructure Maintenance
- Maintain and support servers, endpoints, and network devices
- Perform routine maintenance on hardware
- Manage operating systems (Windows, Linux, virtual environments)
- Ensure uptime and service continuity for critical systems
2. Preventive Maintenance & Monitoring
- Conduct scheduled system checks, updates, and patching
- Monitor system health, logs, and alerts (CPU, memory, disk, network)
- Perform backup verification and restoration testing
- Prevent system failures through capacity monitoring and early detection
3. Incident Response & Troubleshooting
- Diagnose and resolve hardware, software, and network issues
- Provide Level 1–3 technical support depending on role seniority
- Respond to incidents, outages, and system degradation
- Perform root cause analysis and implement permanent fixes
4. Cybersecurity & Access Management
- Apply security patches, antivirus updates, and system hardening
- Monitor for security threats, vulnerabilities, and unauthorized access
- Manage user accounts, roles, and permissions (AD, IDMS systems)
- Support security audits and compliance requirements
5. System Administration & Configuration
- Configure and maintain:
- Active Directory / Domain Services
- Virtualization platforms (VMware, Hyper‑V, cloud VMs)
- Deploy and configure standard software and applications
- Maintain system configurations and baseline standards
6. Documentation & Asset Management
- Maintain asset inventory and lifecycle records
- Update system documentation, network diagrams, and SOPs
- Record incidents, changes, and maintenance activities
7. Change Management & Continuous Improvement
- Support change implementation and system upgrades
- Assist in system migrations and technology refresh projects
- Identify recurring issues and propose improvement solutions
- Optimize system performance and operational efficiency
8. Vendor & Contract Support
- Coordinate with hardware, software, and service providers
- Support warranty claims, repairs, and service contracts
- Evaluate vendor solutions and technical proposals
- Monitor vendor performance and SLA compliance
9. User & Operations Support
- Provide user training and technical guidance
- Support business operations requiring system availability
- Participate in standby, on‑call, or shift support (role‑dependent)
- Communicate issues and resolutions clearly to stakeholders
Requirements
Minimum 5 Years experience in a technical role related to system maintenance
Knowledge of Vcenter, ESXI, Veeam Backup is required
