About Certis
Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technologyfrom AI to Roboticsto deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose. You'll be part of a mission that goes beyond operationsshaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
If you're ready to build the future, your journey starts herewith us.
Life at Certis
Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empowerdriven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.
Duties & Responsibilities- Service Delivery & Account Management
- Manage end-to-end maintenance services for CCTV, intrusion detection, access control, alarm systems, and related IT infrastructure across client sites. Maintain strong customer relationships, oversee service-level agreements (SLAs), track performance metrics, and drive ongoing improvement.
- Stakeholder Communication & Reporting
- Serve as primary technical contact for clientsreport regularly on maintenance performance, budget, and technical compliance. Liaise among clients, Certis internal teams, and third-party vendors.
- Operational Support & Monitoring
- Support site operations through proactive system monitoring, performing regular checks to ensure optimal uptime and preventive maintenance adherence
- Documentation & Compliance
- Maintain comprehensive system configs, network diagrams, maintenance SOPs, and account-specific documentation. Ensure security best practices and regulatory compliance
- Preventive & Corrective Maintenance
- Plan and perform regular preventive maintenance across client installations to reduce downtime and enhance system uptime. Track failure trends and implement effective corrective actions
- Project Coordination & Infrastructure Enhancements
- Oversee minor upgrades, system migrations, and equipment replacements. Develop project documentation including implementation, migration, and acceptance plans. Handle as-built records and conduct acceptance tests.
Skills & Experience- Education
- Diploma or degree in Electrical/Electronic Engineering, IT, Computer Science, or related field.
- Experience
- Minimum of 2 3 years in OT/IT field for general security systems.
- Competent in the use of Microsoft Office applications.
- Experience working with CCTV, IDS, access control systems, and server/network environments preferred.
- Strong analytical, planning, communication, and interpersonal abilities.
- Customer-centric with the ability to train users and manage vendor interactions effectively.
Recognition & Reward
Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.
