M365 Service Desk Agent | Helpdesk and Concierge Engineer
ITCAN Pte Limited- Posted 11 hours ago
- Over 50 applicants have applied
Job Description
M365 requirement
• VPN and macOS support knowledge
• Good understanding of hardware and peripherals
• Experience in supporting WiFi and LAN connectivity
• Familiar with:
o M365 Admin Center (Users, Licenses, Service Health)
o Teams/SharePoint/Exchange Admin Centers
o Entra ID (Azure AD) – users, sign in logs (read), MFA settings
o Intune portal – device/app basics
Professional and/or Technical Certifications
• Microsoft 365 Certified: Fundamentals (MS 900) (strongly preferred)
• CompTIA A+ (preferred)
• Provide support for Microsoft 365 (M365) applications such as Outlook, Teams, OneDrive, SharePoint, Copilot etc
Requirement :
1. Min 2 yrs of SD agent working experience
2. Good Laptop/Desktop troubleshooting skillsets
3. Excellence customer handling skills
4. Excellence communication skills
5. Need to perform rotating shift
6. Operating hr: 7.30am to 9pm (rotating shift)
Inclusive of Mon – Fri, weekends and public holidays
7. Security Clearance required
More Info
About Company
ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. Today, ITCAN operates in Singapore, Hong Kong, Australia ,India and Malaysia with over 1200 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan, and Middle East. ITCAN is committed to excellence in service for all their clients / employees.
About Recruiter
Snehal Gurle