Luxury Retail Relationship Manager (After Sales) #NKC

Deliver high-quality customer service and manage end-to-end after-sales service experience for luxury timepiece clients.

Prepare repair estimates, obtain customer approvals, and ensure accurate invoicing and payment settlement.

Communicate repair timelines, technical findings, and service outcomes clearly and professionally.

Coordinate with technicians and internal departments to ensure timely repair completion.

Maintain accurate service records, documentation, and repair order processing.

Monitor repair status, follow up with customers, and resolve service issues promptly.

Perform daily sales reconciliation and ensure proper financial documentation.

Support process improvements and ensure smooth front-of-house operations.

Guide and support service advisors to uphold premium service standards.

Interested applicants may email resume to [Confidential Information]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted