[LTA-TRO] SENIOR MANAGER, APPEALS

What the role is

What you will be working on

You will be part of a team that manages appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA's administration and their subsidiary legislation. You play a vital role in spearheading developmental projects to streamline work processes and enhance operational efficiency of the team. You will also implement initiatives to improve customer experience and digital services adoption rate, whilst overseeing day-to-day operations in handling feedback and appeal cases.

Your core responsibilities include reviewing and responding to appeals, preparing comprehensive reports with analysis and recommendations, and monitoring key performance indicators. You will collaborate closely with various LTA divisions, government agencies, external partners, and the public to resolve complex issues and manage escalated enquiries. You will also develop the team's capabilities and ensure operational continuity during peak periods or unexpected circumstances.

What we are looking for

• Knowledge in any discipline

• Preferably at least 5 years of supervisory or managerial experience, ideally in enforcement functions or customer service

• Strong analytical and written communication skills

• Self-motivated, meticulous and resourceful

• Highly adaptable team player who is able to work independently and multi-task in a dynamic and fast environment

• Possess positive attitude with good communications and interpersonal skills to engage various stakeholders

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)