[LTA-QSC2] PRINCIPAL / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS

What the role is

What you will be working on

You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.

You will also assist in auditing service standards of replies and tabulate reports for submission to Management.

What we are looking for

• Knowledge preferably in Communications or Business Admin
• Experienced in service audit
• Highly motivated and pro-active with the ability to work independently and thrive in a dynamic environment
• Customer service-oriented with good time management
• Good interpersonal and communication skills. Have a good command of spoken and written English.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.