Description and Requirements
Job Summary
We are seeking a Cloud Network Engineer (Level 1) with strong hands-on Cloud Network administration experience and multi-cloud operational expertise to support the cloud infrastructure projects. This role requires at least 2 years of Cloud Network experience predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google Cloud Platform (GCP). The position focuses on maintaining and supporting Cloud Network workloads across multi-cloud environments, ITIL processes, application deployment and troubleshooting, security hardening, and operational excellence in regulated network separation environments.
Key Responsibilities
Multi-Cloud Network Operations
- Provide projects and operational support for Cloud Networks.
- Support cloud operations predominantly on Amazon Web Services, with exposure to Microsoft Azure and Google Cloud Platform.
- Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM), AWS Backup, Security Groups, VPC, Compute Engine, Cloud Storage, Cloud Monitoring, Cloud IAM.
- Monitor and maintain Cloud Network workload performance, availability, and ensure cloud network security baseline across cloud platforms.
- Contribute to Cloud projects.
ITIL & Service Management
- Resolve incidents and service requests related to Cloud Network via ITSM platforms (ServiceNow, Jira, etc.)
- Follow ITIL processes for Incident, Problem, Change, and Request Management
- Create and update tickets with detailed documentation and resolution steps
- Escalate complex issues to Level 2/3 engineers and track resolution progress
- Participate in Change Advisory Board (CAB) reviews and change implementations
- Maintain SLAs and ensure timely ticket resolution
Security & Compliance
- Execute CIS (Center for Internet Security) security remediations and hardening baselines
- Implement and review IAM permissions using IAM Access Analyzer and least privilege model
- Perform Vulnerability Management System (VMS) remediation based on scan findings
- Execute Cloudscape recommendations in collaboration with InfoSec teams
- Work on Security threat detection tools and perform remediation
- Support security compliance scanning and remediation activities
- Maintain security configurations and monitor for security alerts
- Implement and maintain SSL certificate management and renewal processes
Container & DevSecOps Awareness
- Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS, GKE)
- Familiarity with DevSecOps practices and tools used in Singapore Government technology stack (SHIP-HATS)
- Support containerized Windows applications where applicable
- Understand CI/CD pipeline concepts and security integration
Automation & Scripting
- Utilize AWS CLI, exposure to Azure CLI, and Google Cloud CLI for cloud operations
- Create and execute SSM Documents for automated remediation and configuration management
- Automate repetitive operational tasks to improve efficiency
Documentation & Knowledge Management
- Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
- Document troubleshooting steps, configurations, and remediation procedures
- Maintain runbooks for common operational tasks
- Contribute to team knowledge base and continuous improvement initiatives
Monitoring & Observability
- Configure and maintain monitoring using AWS CloudWatch, exposure to Azure Monitor, and GCP Cloud Monitoring
- Set up alerts, alarms, and notifications for critical systems
- Analyze logs and metrics to identify and resolve issues proactively
- Support integration with centralized monitoring and observability platforms
Audit & Compliance Support
- Participate in internal and external audits
- Provide evidence and documentation for compliance requirements
- Support audit remediation activities
- Maintain compliance with government security frameworks and standards
Soft Skills & Competencies
- Analytical Skills - Strong incident triage and root cause analysis under pressure
- Problem Solving - Effective troubleshooting of complex Windows and cloud issues
- Communication - Clear written and verbal communication capable of producing documentation and interacting with stakeholders
- Customer Service - Ability to handle and communicate with demanding customers tactfully and professionally
- Ownership - Proactive problem-solving mindset with accountability for service delivery
- Collaboration - Team player with collaborative work ethic
- Adaptability - Willingness to learn new technologies and adapt to changing environments
- Attention to Detail - Accurate implementation and thorough documentation
- Time Management - Effective prioritization of tasks and tickets
- Resilience - Ability to work under pressure during incidents and critical situations
Required Qualifications
- Diploma or Degree in Information Technology, Computer Science, or related discipline
- Minimum 2 years of hands-on Cloud Network administration and support experience
- Strong understanding of Cloud Network patching processes and patch management tools
- Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
- Experience with application deployment and OS-level troubleshooting
- Hands-on experience with CIS security hardening and remediation
- Experience in regulated or secure environments
