Description and Requirements
Key responsibilities
. Ensure that the network is performing normally by using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
. Ensure that all incidents reported are supported on timely manner.
. Travel to remote sites for troubleshooting and support as needed.
. Ensure that all alerts and events in the monitoring tools are being attended to.
. Perform timely escalation to 3rd vendors for hardware, software and telco related problems.
Support service requests for operational changes related to load balancers, network switching and routing, firewall rules,
update of security policies in security devices.
.
. Perform firmware upgrades for network and security devices.
. Check and react to security events on intrusion detection and prevention system, WAF
. Check, troubleshoot and log ticket to Cloud Service Providers for networking components deployed in Azure, AWS.
. Proficiency in using network monitoring tools (e.g., SolarWinds, PRTG, Nagios)
. Analyze network performance issues and recommends optimization options for implementation.
. Perform NetFlow tracing
. Ensure timely update and closure of ITSM tickets
. Work with the team and 3rd party vendors to provide root cause analysis for incidents.
Required Skills & Qualifications
. 8 or more years of relevant hands-on experience.
. Willing to work on 24x7 operational shifts.
. Strong understanding of routing protocols, SDN, VPNs, and network security best practices.
. Certification: CCNA or equivalent.
Experience with network monitoring and support of Cisco Routing and Switching, Network load balancers, Checkpoint or Palo
Alto Firewalls
.
. Familiar with ITIL best practices and processes
. Good knowledge of networking (IP addressing, routing, VLANs)
. Familiarity with automation tools (Python, Ansible) and orchestration concepts.
