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Low Code Engineer
Cognizant Softvision

Low Code Engineer

Cognizant Softvision
Fresher
Not Disclosed
  • Posted 18 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities

  • Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations.
  • Design and configure the target ITSM solution on JSM.
  • Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.
  • Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.
  • Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.
  • Simplify and modernize legacy workflows rather than replicate existing processes unnecessarily.
  • Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.
  • Support testing, migration validation, cutover, documentation and knowledge transfer.

Required Experience And Skills

  • Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
  • Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
  • Good understanding of ITSM processes and practices.
  • Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
  • Experience with workflow automation, business-rule configuration and system integration.
  • Experience using REST APIs, webhooks or similar integration methods.
  • Experience with Jira and Confluence.
  • Strong troubleshooting, documentation and stakeholder communication skills.

Preferred Experience

  • Integration with GitLab or DevOps toolchains.
  • JSM Assets / CMDB capabilities.
  • ITIL certification or strong practical ITIL knowledge.
  • AI-enabled ITSM or AIOps, such as ticket classification, incident summarization, knowledge recommendations or intelligent routing.

Desired Profile

The ideal candidate is a hands-on Jira Service Management (JSM) implementer who combines ITSM process knowledge, low-code workflow configuration, automation and system integration. The candidate should be comfortable challenging legacy processes and helping establish a simpler, more automated and integrated ITSM operating model

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
IT Service Management
Employment Type:
Full time

Key Skills

business-rule configuration

Atlassian Jira Service Management

request types

Jira JSM migration

ITSM processes

webhooks

workflow automation

queues

Forms
Slas
Jira
system integration
Confluence

Permissions

automation
Rest Apis
Last Updated: 02-11-2026 11:11:03 PM

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