Job purpose:
You will be responsible for the day-to-day operation, plan and schedule appropriate service line for situation (ground, expedited, air, ocean, etc) to maintain a cost-effective balance between customer service and cost of shipments. You will also ensure compliance with all government related programs specific to mode and direction of related shipments.
RESPONSIBILITIES:
- Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost-effective balance between customer service and cost of shipment.
- Leads core team responsible for meeting the needs of clients assigned to the group.
- Liaisons with other support groups to ensure processes are established. Provides training and handoff to team to ensure they are properly servicing customers based on established requirements.
- Insure proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
- Ensure all shipments are accurate to the customer request, packaged in appropriate packaging and accompanied by all appropriate documentation.
- Generate documentation required as per customer order, track shipment schedule and support in shipment arrangement as per agreed contractual terms and conditions.
- Works closely with client's representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
- Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
- Supporting outbound, inbound shipment and sampling outgoing quality check activities.
- Assist Logistics Manager in all related logistics matters
REQUIREMENT:
- ITE/Diploma in Logistic Management or equivalent.
- Minimum 5 years experience in logistic or warehouse management.
- Knowledge in custom procedures and documentation requirement.
- A team player with strong analytical skill, initiative, energetic and customer-oriented
- Detail oriented and ability to multi-task and work independently
- Good interpersonal and communication skill
- Knowledge on the use of computers, internet and emailing
- Knowledge in Microsoft office application especially in MS Excel and MS Word
- Willing to work overtime, on holidays and weekends as and when necessary or as requested
