Logistics & Sales Operations Assistant Manager

Job Summary

The Logistics & Sales Operations Executive is responsible for end-to-end order execution, logistics coordination, sales operations support, and inventory management. This role serves as a key liaison between Headquarters, freight forwarders, finance, warehouses, and distributors to ensure accurate documentation, compliant cross-border shipments, and efficient operational workflows.

Key Responsibilities

1. Order Execution & Document Management

• Place timely and accurate orders to Headquarters.

• Maintain, update, and distribute logistics documentation (Invoices, Packing Lists, Shipping Documents) to agents, distributors, and freight forwarders.

2. Logistics, Tax & Customs

• Coordinate with freight forwarders on container haulage, shipment scheduling, and customs clearance to ensure smooth inbound and outbound movements.

• Prepare and issue sea freight billings to distributors.

3. Sales Operations & Inventory

• Prepare Delivery Orders (DOs) and generate Commercial Invoices for local and regional sales transactions.

• Maintain real-time accuracy of the Master Inventory Sheet and warehouse-specific records

4. After-Sales & General Administration

• Manage the RMA process, including defective product returns, replacements, and exchanges.

• Process payment applications for warehouse charges, freight bills, and related operational expenses, while coordinating daily courier services (e.g., DHL) and handling ad-hoc administrative tasks as required.

Requirements & Qualifications

Experience

• Proven experience in logistics administration, shipping coordination, supply chain operations, or a related field.

Technical & Functional Skills

• Advanced Microsoft Excel skills (Critical Requirement)

• Strong understanding of shipping documentation, import/export procedures, and customs processes.

• Familiarity with GST and basic trade compliance requirements is an advantage.