OUR CLIENT: Straightship
The name Straightship embodied their mission to simplify complexity, delivering direct and effective solutions. Focusing on door-to-door shipping from Asia to North America, the founders built their company on three core principles: innovation, partnership, and trust. They developed advanced systems for real-time tracking, seamless communication, and predictive analytics, ensuring clients always had clear visibility into their shipments.
The Role
Key Responsibilities
- Shipment Coordination: Assist in scheduling and tracking shipments, ensuring timely delivery of goods.
- Inventory Management: Monitor and update stock levels, process incoming and outgoing shipments, and maintain accurate records.
- Order Processing: Handle purchase orders, invoices, and shipping documentation while ensuring compliance with company policies.
- Supplier & Carrier Liaison: Communicate with vendors, suppliers, and freight carriers to resolve delays or issues.
- Warehouse Support: Assist in organizing storage, checking product quality, and implementing proper handling procedures.
- Data Entry & Reporting: Maintain logistics databases, generate reports, and provide insights for operational improvements.
- Compliance & Safety: Ensure all logistics activities adhere to safety standards, company policies, and government regulations.
- Customer Support: Address logistics-related inquiries, resolve delivery discrepancies, and provide tracking updates.
Ideal Profile
- You have at least 2 years experience within a Customer Service or Transportation / Logistics role, ideally within the Ecommerce / Marketplaces and Transport & Logistics industry.
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a self-starter and demonstrate a high level of resilience
- MUST be fluent in MANDARIN and ENGLISH
- Willing to work night shift and weekends
- Proficient in MS EXCEL
What's on Offer
- Attractive Salary & Benefits
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
