Locum Patient Liaison Officer ( 18/hr, 3 Months, Kent Ridge) HJY

Location: Kent Ridge
Duration: 3 Months Contract
Salary: $18/hr

Working days and hours:
- Weekdays: 8.00am-2.00pm
- 18-30 hours/week on weekdays with
- Rotational weekends & Public Holidays: 8.00am-11.00am
- Deployment of manpower and working hours are subject to change based on operational and business needs

Job Description:
Reporting to the Senior Assistant Manager, you will engage patients and caregivers through counselling and outreach, providing information on the company's programme and supporting informed decisions about hospital-at-home care.

- Verifying patient contact and residential information
- Explaining programme requirements and care processes
- Addressing patient and caregiver concerns and facilitating admission into the programme
- Escalating complex cases or patient concerns to the clinical team where appropriate
- Collaborating with intake colleagues to ensure a smooth transition for patients into the company's service
- Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms
- Participate in improving work processes and perform other ad-hoc responsibilities when required.

Job Requirements:
- Min Diploma in any relevant field
- Able to commit to weekday shifts from 8.00am to 2.00pm, with availability on weekends and public holidays from 8.00am to 11.00am on a rotational basis. Working hours are subject to change based on operational and business needs.
- Comfortable working in a clinical or hospital environment and interacting with patients of varying conditions
- Prior experience in healthcare, patient services, or customer service will be advantageous

If interested, please send updated resume via email [Confidential Information]

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

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