Live Chat Support Agent for Giga (12 Months)

Roles & Responsibilities

Salary: Up to $2,300.00 per month

Duration: 1 Year Contract

Working hours : 5.5 days Work Week.

8.30am - 6.00pm for Mondays-Saturdays

Sat/Sun Morning: 830am 130pm

Sat Afternoon: 12pm 6pm

Hybrid Work Arrangement (Work in office 3 days per week)

Location: Ubi (Hybrid Work Arrangement)

Job Description

• Customer Support & app issue resolution
• Customer relationship building and product knowledge expert
• CS Performance Matrixes

Responsibilities

• Customer Support and Issue Resolution
• Respond promptly to customer inquiries via phone, email, live chat, or phone call.
• Listen to customer concerns and provide accurate information or solutions.
• Resolve product or service issues by troubleshooting and offering effective resolutions.
• Escalate unresolved or complex issues to the appropriate department or supervisor.

Customer Relationship Building

Establish and maintain positive relationships with customers by demonstrating empathy and professionalism. Follow up with customers to ensure their issues have been resolved to their satisfaction.

Product and Service Knowledge

Develop a thorough understanding of the company's products, services, and policies. Communicate product features and benefits to customers effectively. Stay updated on new products, services, or changes in company policies.

Documentation and Reporting

Record customer interactions, complaints, and resolutions in the giga's CRM or ticketing system. Compile reports on common issues or trends to share with the team for process improvement.

Qualifications

• Diploma with 1-2 years experience with Live Chat and ticketing portals
• Able to commit 5.5 days per week

Skill set required

• Good command of English
• Familiar with Apps and social media platforms
• IT Savvy
• Good customer service skills.
• No experience required (On-Job-Training provided)