As a Spa Coordinator, the incumbent will assist the Spa Manager in managing daily operations and ensuring seamless, exceptional guest experience.
Responsibilities:
- Greeting guest warmly and managing inquiries with professionalism.
- Scheduling appointments efficiently using spa management system.
- Promoting spa services, memberships, and retail products.
- Handling transactions, maintaining accurate records, and assisting with inventory management.
- Collaborating with the spa team members to ensure smooth operations and exceptional service delivery.
- Assist the Spa Manager to resolve guest's concerns and acting on feedback to enhance guest satisfaction.
Requirements:
- Minimum N level Qualifications
- Fresh graduate or 1 year in customer service role, preferably in the spa or wellness industry.
- Excellent communication and multitasking abilities.
- Strong organizational and problem-solving skills.
- Willingness to learn.
- Warm, welcoming, and customer-focused.
- Team-oriented and adaptable to a fast-paced environment.
- Professional demeanor with a passion for wellness and self-care.
- Able to work shift duties, including weekends and public holidays.
