Lifecycle Support Services Engineer

Lifecycle Support Services Engineer

Eligibility: Singapore Citizens only

Job Requirements

Role Overview

The Lifecycle Support Services (LSS) Project Executive / Engineer is responsible for overseeing the operations, maintenance, and continuous improvement of mission-critical systems throughout their operational lifecycle. The role ensures that systems remain secure, available, performant, and compliant with contractual Service Level Agreements (SLAs). The LSS Executive / Engineer will lead support teams, manage stakeholders, coordinate vendors, and drive operational excellence across production and disaster recovery environments.

Key Responsibilities

1. Service Delivery Management

Lead the delivery of Lifecycle Support Services (LSS) in accordance with contractual obligations and SLAs. Ensure high availability, reliability, and performance of production systems. Monitor service performance indicators and drive continuous service improvements. Establish operational governance, processes, and service reporting.

2. Operations & Maintenance

Oversee day-to-day application, infrastructure, and database support activities. Ensure timely resolution of incidents, problems, and service requests. Review operational procedures and maintain support readiness. Manage preventive and corrective maintenance activities.

3. Incident, Problem & Change Management

Lead major incident management and escalation processes. Drive root cause analysis (RCA) and corrective action plans. Review and approve maintenance, deployment, and change requests. Ensure change implementations minimize operational risks.

4. Stakeholder & Vendor Management

Serve as the primary point of contact for customers, authorities, users, and vendors. Manage support contracts and vendor performance. Conduct operational review meetings and service governance sessions. Provide regular updates to management and stakeholders on service performance and risks.

5. Security & Compliance

Ensure compliance with security policies, audit requirements, and regulatory standards. Oversee vulnerability remediation, patch management, and cybersecurity initiatives. Support security assessments, VAPT remediation, and audit activities. Drive compliance with IT governance and operational procedures.

6. Disaster Recovery & Business Continuity

Lead Disaster Recovery (DR) planning, testing, and execution. Ensure operational readiness of DR environments and recovery procedures. Review and enhance business continuity and resilience measures.

7. Reporting & Governance

Prepare monthly service reports, management reports, and operational dashboards. Track and report SLA/KPI compliance, risks, and service improvements. Manage operational budgets, resource planning, and support forecasts.

Key Requirements

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, Cybersecurity, Information Systems, or other relevant technology-related disciplines.

Experience

Minimum 2 years of experience in Project Management, Service Management, Lifecycle Support Services, or related technology environments. Experience managing multiple stakeholders, vendors, and project deliverables simultaneously. Experience in Government, Cybersecurity, ICT, or Managed Services environments is an advantage.

Certifications (Preferred)

PMP (Project Management Professional) certification is advantageous. CITPM certification is advantageous. Relevant cybersecurity, governance, or service management certifications will be an added advantage.

Technical Competencies

Knowledge of project management methodologies and frameworks. Familiarity with Government cybersecurity policies, standards, and compliance requirements. Understanding of governance, risk, audit, and compliance processes. Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Project. Experience with project management and collaboration tools.

Core Competencies

Excellent project management and leadership skills. Strong stakeholder, vendor, and customer management capabilities. Exceptional written, verbal, and presentation skills. Strong organizational, planning, and time management skills. Ability to manage multiple projects and competing priorities simultaneously. Excellent resource planning, scheduling, and coordination capabilities. Strong analytical and problem-solving skills. Attention to detail and commitment to quality. Ability to work effectively under pressure in a fast-paced environment. Strong negotiation and conflict resolution skills. Strategic thinking with the ability to understand both operational and business objectives.

Soft Skills

Excellent communication, presentation skills and stakeholder management skills Strong leadership and coordination capabilities Structured thinking and problem-solving mindset Ability to influence stakeholders and drive alignment Ability to operate effectively in high-pressure, time-sensitive environments

Technical Knowledge

IT Service Management (ITSM) and ITIL processes. Application support and infrastructure operations. Cloud and on-premise environments. Cybersecurity, vulnerability management, and compliance frameworks. Database, middleware, API, and system integration concepts.

Working Arrangements

On-call support during critical incidents when required.

Availability during maintenance windows and disaster recovery exercises.

Occasional after-office-hours support for critical system activities.

Security Clearance Requirement

Must be a Singapore Citizen

Must be eligible for and able to obtain Government security clearance