Level 2 Support Engineer- RHEL

About Akkodis

Akkodis, is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Akkodis is part of the Adecco Group. Akkodis is a commercial brand under which both AKKA and Modis entities operate.

Core Responsibilities:

• Operational and application support for production systems
• Incident / Problem / Change management (P1P2 incidents)
• Patch and configuration management for RHEL & Windows servers
• Root cause analysis and knowledge base documentation
• Coordination with L3 and other engineering teams.

Key Skills:

• Strong RHEL (90%) administration experience
• Familiarity with Hyper-V / Azure Stack, Cisco networking, WSUS, and RHEL Satellite
• Middleware: Kubernetes, Docker, Kafka, IBM MQ
• Proven incident management and ITIL/ITSM process knowledge
• Leadership / team coordination experience

1. Networking Fundamentals

2. Middleware & Infrastructure (Web Server Nginx, App Servers Kubernetes with containers (Docker + Spring Boot)

3. Message Queues (IBM MQ, Kafka)

Education and Experience

1. Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline

2. At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector

3. At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers

4. Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis

Preferably certification in Red Hat Enterprise Linux or Kubernetes.