Legalisation & Admin Officer (11 Months)

Job Scope:

Legalisation (Main Task):

- Ensure the accuracy and compliance of procedures prior to document authentication

- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them

- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience

- Assist customers and members of the public with online payment processes

- Respond promptly to customer inquiries received through walk-ins and emails

- Address customer challenges or concerns related to Certificates and document legalisation

- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening

Stakeholding (When required):

- Administrative support (including data entry) to the team to ensure smooth and efficient daily operations

- Maintain and update records in the Stakeholding System and SharePoint

- Ensure timely completion and accuracy of assigned tasks.

- Carry out additional duties as assigned

Working Arrangement:

Contract Duration: 11 Months

Location: Coleman Street

Working Hours: Mondays to Fridays (office hours)

Salary: $2390/Month

Job Requirements:

. Strong customer service orientation, complemented by excellent communication and problem-solving abilities.

. Proficient in computer applications, particularly MS SharePoint and MS Office Suite, including MS Word and Excel.

. Detail-oriented with a meticulous approach to tasks.

. Able to work independently as well as a team player

. Good communication and interpersonal skills

. Training will be provided

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI