Learning Services Analyst

Summary:

The Learning Services Analyst is responsible for supporting the administration and integration of learning platforms, ensuring seamless onboarding of new applications, and maintaining data quality. This role involves collaboration with various teams to resolve issues and improve processes related to learning technologies.

Responsibilities:

• Support the day-to-day administration of learning platforms, including Sana and EdCast.
• Support onboarding of new learning applications, including coordination, configuration, testing, and documentation.
• Support integrations between learning platforms and other systems, including testing and issue resolution.
• Manage and track learning technology licenses, usage, and renewals.
• Support access management and controls, including access reviews and audit evidence.
• Monitor learning data quality, including learner, course, and completion data, and resolve data issues.
• Prepare and maintain learning technology reports using Excel, Power BI, and platform reporting.
• Support platform and content testing, including UAT and validation of new changes.
• Manage learning technology ServiceNow tickets and operational issues, escalating where required.
• Work with vendors and teams to investigate and resolve platform and integration issues.
• Support Sana implementation and migration activities, including data validation, testing, and transition support.
• Maintain process documents, SOPs, and user guides for learning technology activities.
• Identify opportunities to simplify, automate, and improve existing processes.
• Support the implementation of new digital and AI-enabled learning technology capabilities.
• Provide general Learning Technology support to Learning Services, Capability teams, and other stakeholders as required.

Requirements:

• Experience with SANA & EDCAST.
• Proficiency in Excel and Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience with learning platform administration and support.
• Experience with ServiceNow or similar ticketing systems.
• Knowledge of digital and AI-enabled learning technologies.

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