Learning Platform Support Officer

Job Description

Job Description

We are looking for friendly, patient and service-oriented individuals to join our team as Learning Platform Support Officers
In this role, you will assist students and teaching staff with online learning platforms such as Canvas, Zoom and hybrid classroom systems.

Key Responsibilities

Respond to enquiries from students and teaching staff through telephone calls and emails.
Assist users with basic Canvas functions, such as accessing accounts, locating course materials and submitting assignments.
Provide guidance on Zoom functions and resolve common audio, video and connection-related issues.
Offer basic on-site support for hybrid (HyFlex) classroom sessions.
Check classroom recordings to identify potential issues with sound, video or presentation slides.
Walk users through basic troubleshooting procedures using established guidelines.
Refer more complicated technical issues to the appropriate support teams when necessary.
Document user enquiries, actions taken and case outcomes accurately.

Job Requirements

Strong communication and interpersonal abilities.
Friendly, patient and committed to delivering good customer service.
Comfortable managing telephone and email enquiries and using basic computer applications.
Eager to acquire new skills and able to follow troubleshooting instructions.

Interested Applicant, Please click apply Now