Learning & Development Specialist - JL

This is a 2-year contract with no possibility of extension or conversion to permanent.

About the Role
We are looking for a proactive professional to drive optimal programme experience and operations through policy and process reviews in training operations. You will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs.

Key Responsibilities

• Re-design and implement policy and process improvements to enhance programme experiences, including:

  • Engaging with business units, corporate departments, and key stakeholders to understand user needs

  • Collecting and analyzing operational data to inform improvements

  • Developing operational workflows and procedures, such as circulars and SOPs

  • Supporting users in adopting revised policies and processes through tailored interventions, e.g., briefing sessions and job-aids

• Support smooth delivery of virtual, blended, and classroom learning interventions as part of evaluating the effectiveness of policies and processes.

• Provide regular updates and reporting to management, highlighting key findings, recommendations, and progress toward operational goals.

Requirements

• Familiarity with training operations and supporting training programmes or events

• Strong critical thinking skills to analyze data, identify root causes, and propose actionable solutions

• Effective communication and engagement skills to work with diverse vendors, users, and stakeholders

• Excellent project management capability - able to anticipate issues, plan interventions, and ensure timely deliverables

  We regret to inform that only shortlisted candidates will be notified.

  Justin Lee

  Registration No: R22107715

  APBA TG Human Resource Pte Ltd

  EA License: 14C7275