Job Description

Job Responsibilities:

Partner with Department Heads and line managers to identify performance gaps, training requirements, and business challenges, and recommend appropriate learning solutions.
Conduct training needs analysis, including data collection, gap analysis, and performance assessments and training strategy
Manage end-to-end Learning & Development activities, from employee orientation programmes to the coordination and facilitation of corporate and customer service training sessions.
Design, develop training content and facilitate, and deliver training workshops in English, Mandarin, and Cantonese to support diverse learning needs.
Support leadership workshops and activities (as needed)
Work closely with the Corporate L&D team to implement and deploy all core training initiatives across the organisation.
Develop and maintain the annual training calendar, ensuring alignment with business priorities.
Track, monitor, and evaluate staff training participation and programme effectiveness.
Prepare and manage training budgets, including forecasting, cost tracking, and assessment of return on investment.
Compile and analyse training metrics and statistics for management reporting and policy review.
Recruit, develop, and assess trainees in line with established training plans and competency frameworks.
Stay updated on industry trends and best practices in training and development within industry standards.
Manage Learning Management System and ensure compliance and governance.
Manage Employee Survey and Staff engagement activities

Job Requirements:

Degree in Human Resources, Training & Development, or a related discipline.
At least 5-8 years of hands-on experience in Learning & Development within the hospitality or service sector.
Familiarity with training administration systems, processes, and government-funded training or grant schemes.
Strong communication, interpersonal, and presentation capabilities.
Highly organised with the ability to manage multiple priorities and tasks effectively.
Customer-focused mindset with the ability to engage and collaborate with internal stakeholders.
Confident communicator, comfortable interacting with all levels of management.
Strong project management skills with a structured and detail-oriented approach.
Resourceful, detail-conscious, and financially savvy.
Proficient in Microsoft Excel, Word, and PowerPoint.
Exposure to personality profiling and assessment or selection tools would be an added advantage.