Learning & Development Manager (Bank) (JT)

You will lead / support efforts to scale and shape a comprehensive learning ecosystem that embeds a strong Tech Risk mindset across our technologist population. You will lead / support the design, delivery, and continuous enhancement of trainings, scenario-based modules, peer-learning forums, and digital-first campaigns in alignment with the Tech Risk Culture (TRC) framework.

You will also be responsible for in-house creativeexecution and copywriting of related internal communications, translating complex risk concepts into engaging multimedia assets without reliance on external creative agencies.

Key Responsibilities

1. Curriculum Strategy & Design

- Core Tech Risk Culture Content: including Tech Risk Culture Statement & Behaviours, Red Lines, Accountability Framework,
Tech Risk KPIs, RISE Framework, 3 Lines of Defence, etc.

- Scenario-Based Learning: Lead / support development and rollout of Tech Risk case-study modules.

- Tech Risk Culture Training: Support thecontent development or refresh with a focus on Tech Risk topics.

2. Delivery & Execution

- Directed Unit Learning: Partner with Tech Unit leads to tailor ongoing, role-based learning (e.g. Workplace Hygiene, Desired Behaviours, Risk Appetite, Accountability & Ownership) and track completion.

- Social & Peer Learning: Curate and facilitate monthly incident-based learning sessions, turning real-world case studies into collaborative knowledge exchanges.

3. Digital & Campaign Management

- E-Learning & Gamification Platform:Leverage gamification engine and e-learning authoring tools to deploy digital learning at scale and measure platform engagement.

- In-House Creative Production:Independently design, develop, and deploy a wide range of visual and multimedia communication assets (e.g., eDMs, digital signage / lift banners, infographics, SharePoint / microsite content, and short-form videos).

- Copywriting: Draft compelling, jargon-free, and behaviourally informed copy for internal campaigns, newsletters, and leadership talking points that resonate with a highly technical audience.

- Internal Marketing: Support marketing and communications campaigns to reinforce key learnings and call out desired riskbehaviours.

4. Measurement & ContinuousImprovement

- KPI Tracking: Define and monitor adoption, knowledge-retention, and behaviour-change metrics across all learning streams.

- Feedback Loops: Solicit learner feedback, conduct periodic content audits, and refine modules iteratively to stay aligned with evolving Tech Risk Culture priorities.

Qualifications & Experience

- 10+ years in corporate Learning & Development,
Internal Communications, or equivalent.

- Proven track record designing and scaling adult learningprograms - especially scenario-based, behavioural science-informed,and risk-related curriculum.

- Good working knowledge of digital learning tools: LMSplatforms, gamification engines, e-learning authoring software (e.g., Articulate Storyline), email-marketing systems, and intranet content management systems (e.g., SharePoint).

- Experienced in Corporate Communications, Internal Comms, or Digital Marketing, with a strong portfolio demonstrating self-produced visual and written campaigns.

- Good understanding of risk frameworks (3 Lines of Defence, RISE, KPIs) and change management best practices.

- Strong stakeholder management skills comfortable partnering with senior technologists, risk leaders, and sponsors.

- Hands-on proficiency with creative design and multimediatools (e.g., Adobe Illustrator, Photoshop, Canva, Figma, or videoediting software).

- Excellent copywriting and editorial skills, with the ability to adapt tone and voice for different internal channels and leadership personas.

- Experience in applied behavioural science or equivalent would be an advantage.

Core Competencies

- Strategic Learning Design:Translate complex risk concepts into compelling, bite-sized learningexperiences.

- Creative Execution & Storytelling:Ability to independently craft visually appealing and engaging narratives.Skilled at using visual design and storytelling as tools to reduce'friction-cost and cognitive load for the learner.

- Behavioural Science Application:Leverage nudge techniques, scenario realism, and social proof to drive mindset shifts.

- Data-Driven Mindset: Use analytics and learner feedback to continuously optimize content and delivery.

- Collaborative Leadership: Build high-performing L&D teams and foster cross-functional partnerships.

- Change Advocacy: Act as a visible champion for Tech Risk Culture, inspiring technologists to own and sustain safe practices.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345