Job Description

1. Training & Facilitation

Conduct training, briefings and on-the-job coaching for frontline staff and management on SOPs, food safety, service and operational standards.
Monitor training effectiveness through workplace observations and follow-ups.

2. Training Materials Development

Develop and update training materials, guides, checklists and job aids.
Translate company SOPs and operational requirements into practical, easy-to-understand training content.

3. Audit & Compliance

Conduct outlet audits and inspections to ensure compliance with company standards, SOPs, food safety and regulatory requirements.
Identify non-compliance, recommend corrective actions and follow up on improvements.

4. Operational Standards & Customer Feedback

Monitor SOP implementation and identify recurring operational or training gaps.
Review customer feedback and operational cases to develop relevant training and improvement initiatives.

5. Training Administration & Projects

Coordinate training logistics, attendance, records, invoices and budget tracking.
Support and progressively take ownership of L&D projects and operational improvement initiatives in collaboration with Operations and other departments.

Job Requirements

Education & Experience

Diploma in Business, Human Resources, Education, Hospitality, F&B or a related field.
Minimum 3 years of experience in F&B or hospitality.

Skills & Competencies

Good communication, facilitation and interpersonal skills.
Proficient in spoken and written English and Chinese to communicate with Chinese-speaking associates.
Good observation, organisational and follow-up skills.
Basic proficiency in MS Office and Google Workspace.
Hands-on, independent and detail-oriented, with the ability to communicate firmly and professionally.
Willing to travel to outlets and work closely with Operations.
Food Hygiene Officer certification will be an advantage.