Learning & Development Assistant Manager

Introduction:

We are a dynamic and rapidly growing F&B hospitality group in Singapore, known for our innovative concepts and vibrant dining experiences. As we continue to expand our footprint and brand portfolio, we are looking for a passionate and people-focused Learning & Development Assistant Manager to drive training initiatives and support the development of our teams across the group.

Key Responsibilities:

• Develop and implement learning and development programmes aligned with business objectives and operational needs.

• Work closely with Operations, HR, and management teams to identify training needs and develop relevant programmes for different levels of employees.

• Coordinate and facilitate onboarding and orientation programmes for new hires across the group.

• Plan and deliver training programmes covering service standards, product knowledge, leadership, soft skills, and other operational requirements.

• Develop and maintain training materials, SOPs, presentations, guides, and other learning resources.

• Conduct training needs analysis and identify opportunities to improve employee capabilities and performance.

• Support the development of leadership and management training programmes to build a strong internal talent pipeline.

• Work closely with outlet managers and department heads to ensure training is effectively implemented on the ground.

• Track and evaluate training effectiveness through feedback, assessments, performance observations, and other relevant metrics.

• Maintain accurate training records and monitor employee completion and compliance with required programmes.

• Coordinate with external trainers, consultants, and training providers where required.

• Stay up to date with industry trends, learning methodologies, and best practices in F&B and hospitality training.

• Support employee engagement and development initiatives across the group.

Requirements:

• Minimum 4-5 years of experience in Learning & Development, Training, HR, or a related role, preferably within the airlines, luxury, education, or service industry.

• Diploma or Bachelor's degree in Human Resources, Training & Development, Hospitality, Business, or a related field.

• Proven experience in designing, coordinating, and delivering training programmes.

• Strong facilitation and presentation skills, with the confidence to engage employees at all levels.

• Hands-on and comfortable conducting training both in a classroom setting and on the operational floor.

• Strong understanding of service standards and hospitality operations is highly preferred.

• Excellent communication, interpersonal, and stakeholder management skills.

• Strong organisational and project management skills, with the ability to manage multiple training programmes and priorities.

• Proactive, resourceful, and able to work independently in a fast-paced environment.

• Passionate about people development and creating meaningful learning experiences.

What We Offer:

• Work from home Mondays!

• Medical & Dental Coverage

• Birthday Leave & Competitive Annual Leave Package

• A creative and supportive work environment with passionate industry professionals.

• Opportunities to make a significant impact on well-loved F&B brands.

• Career development in one of Singapore's most exciting hospitality groups.