Lead Social Worker/Counsellor (Yishun Family Service)

Key Responsibilities

A. Practice Quality & Safety

• Develop, review, and maintain centre-wide risk assessment and safety frameworks.

• Provide clinical guidance on ethical dilemmas, safeguarding, and professional boundaries.

• Ensure practice across programmes and casework is trauma-informed and ethically sound.

• Guide caseworkers and supervisors in managing complex cases

B. Clinical Thinking and Case Formulation

• Embed systemic practice principles into centre's approach towards case assessment, intervention, and review.

• Guide thinking about long-term change pathways, not just immediate problem-solving.

• Lead clinical discussion in complex or stuck cases.

C. Supervision Practice

• Provide reflective supervision to supervisors and senior staff.

• Conduct supervision-of-supervision to strengthen supervisory quality.

• Support supervisors in holding staff emotional load and preventing burnout.

• Model reflective, ethical, and systemic supervision approaches.

D. Clinical Governance

• Set and maintain clinical practice standards for the centre.

• Lead or contribute to reviews of serious incidents, critical events, and near misses.

• Conduct quality assurance focused on clinical reasoning and decision-making.

• Advise on risk escalation and collaborate with the Centre Head on clinical risk management.

• Contribute to policy development and continuous improvement initiatives.

E. Leadership & Development

• Mentor senior practitioners and build capacity for systemic and trauma-informed practice.

• Represent the centre in professional networks and partnerships.

Requirements

• Degree, Graduate Diploma, or Master's in Social Work, Counselling, or a related discipline.

• Minimum of 15 years experience in casework and counselling, with at least 5 years in a senior leadership role.

• Proven ability to lead teams and manage complex cases effectively.

• Excellent communication, report writing, and interpersonal abilities.

• Prior experience in systemic practice will be an advantage.