Responsible for end-to-end operations and maintenance of Singtel's SD-WAN platforms, including incident management, configuration changes, security governance, and performance reporting. Also contributes to the design and implementation of new platform products and services
Make an impact by:
- Handle regular preventive maintenance on the SD-WAN Platform Operations.
- Support the expansion, upgrades and roll-outs of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
- Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.
- Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
- Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
- Prepare statistical reports on network and equipment performance.
- Analysing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget.
- Presenting annual budgets to management.
- Vendor negotiation and preparation of cost analysis and justifications.
- Perform SD-WAN platforms performance analysis.
- Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
- Archive prepared reports for future reference of job performance.
- Review financial documents in preparation for the next cycle.
- Negotiation with vendors has led to expenditures within budget and maximized value.
- Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape
Skills for Success:
- A Bachelor's degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems
- 10 years minimum of IP network experience with 3-5 years experience with systems operations, DevOps or cloud operations
- Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell SONiC.
- Posses expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc.
- Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
- Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
- Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM.
- Knowledge of kubernetes, openstack and other cloud automation tools.
- Good to have PowerBI experience, Service Now and reporting tools background
