Job Purpose
This position will report to the Head of Agency & FA Operations to lead a team find solutions to processes in supporting business, project & system management and to oversee the day-to-day administration matters of our Financial Representatives. The
Job
- Lifecycle Management: Oversee the administration of the salesforce which includes movement such as transfer, promotion & demotion, leave of absence, change of servicing agents and update of particulars of the financial representatives.
- System Access Management: Oversee all the systems periodic user access review and management of the department system access. Be accountable for the user access granting of department shared folders, DCMS and FPMS.
- Audit, Risk & Compliance Management: Responsible for the Regulatory reporting, Risk & Control Self-Assessment (RCSA) and Compliance Requirement Self-Assessment (CRSA)
- System Solutioning & UAT: Take lead in all system enablement projects & support for the department and play the role of UAT manager for the department. Be accountable for the end- to-end deliverables of the initiatives / enhancements to be implemented within the committed timeline periodic review of the department and support on the internal audit coordination with the various teams.
- Transformation & Process Improvement: Oversee the review of the current business processes to identify inefficiencies & any potential control gaps; and to recommend appropriate solutions, control and areas for improvement. Understand the various systems across the different sections within the department and be able to propose solutions/ advice for system implementation.
- Process Re-engineering: Re-engineer the end-to-end process to streamline the various functions of the department. Propose and implement possible automation process which will increase the productivity and efficiency of the department.
- Coordinator of Department SOPs & Guidelines: Collaborate with the stakeholders to create the detailed Standard Operating Procedures (SOPs), process flowchart and relevant guidelines.
- Data Analytic & Reporting: Oversee the regulatory reporting and data analytics of salesforce (such as sales performance, compensation, lifecycle movement, etc) using Tableau.
Requirements
- Possess a Degree in IT/ Business/ Finance related studies
- Relevant work experience in the insurance industry for at least 8 years, preferably with 5 years of managerial experience
- Experienced in process improvement, project management, system implementation project and User Acceptance Testing
- Good knowledge in MS Office Applications (Excel, Word, & Powerpoint), and preferably with programming knowledge such as Python, SQL and/or VBA
- Good communication and interpersonal skills
- Strong project management and organisational skills
- Able to manage stress and work under tight timelines
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Distribution Support
