LCL Gateway Regional Support Executive

Missions

Note: This description is standard and only mentions the main elements, competences and missions of the job position. It is not all-comprehensive and may evolve depending on the company's needs.

Role Purpose

The LCL Gateway & Regional Support Executive is a dual-role position split between:

• Singapore LCL gateway operations, ensuring reliable day-to-day execution of consolidation, transshipment and documentation
• Regional LCL support, assisting the Head of LCL Ocean Freight – ASPAC in network data, reporting, procurement support and regional projects

The role is primarily operational, with a structured path to broader regional responsibility as competence and product knowledge develop.

Key Responsibilities

PART A – Singapore LCL Gateway Operations

1. Daily Gateway Execution

• Coordinate and execute daily LCL gateway operations: consolidation, deconsolidation, transshipment and onward movement in line with service requirements
• Plan shipments and liaise with:
• Carriers and coloaders
• CFS warehouses and transport providers
• Origin and destination offices
• Support cargo flow optimization through efficient routing and consolidation choices

2. Documentation & Compliance

• Prepare, verify and maintain accurate shipping documentation:
• Shipping instructions and manifests
• Bills of lading
• Customs-related documents
• Ensure compliance with company SOPs, customer requirements, carrier rules and local trade regulations
• Maintain data accuracy and timely shipment updates in operational systems

3. Service Performance & Issue Management

• Monitor shipment milestones and proactively address delays, discrepancies and exceptions
• Maintain clear communication with internal and external stakeholders on shipment status and issue resolution
• Support achievement of operational KPIs:
• Cargo utilization and load factor
• Service reliability and transit time performance
• Shipment and documentation accuracy

4. Gateway Cost & P&L Management

• Manage and control the Singapore gateway transfer pricing and P&L, ensuring all costs and revenues are correctly captured per shipment and per consolidation
• Monitor and challenge gateway cost elements:
• CFS handling and warehouse charges
• Drayage, local charges and documentation fees
• Ocean freight and coloader buying rates
• Verify billing accuracy, investigate cost variances and follow up on unbilled or under-recovered charges
• Preparemonthly gateway P&L overview
• Flag loss-making or below-threshold consolidations together with the underlying cost drivers
• Support origin / destination profit-share reconciliation and ensure results are correctly reflected in the branch P&L

PART B – Regional LCL Support

5. Network Data & Performance Reporting

• Maintain the ASPAC LCL network database: lanes, frequencies, coloader coverage and volumes
• Support the regular performance reporting with the Head of LCL
• Highlight underperforming lanes and data inconsistencies for review

6. Procurement & Tariff Support

• Support coloader performance reviews and the preparation of regional procurement materials
• Assist in regional tariff filing and maintenance, ensuring accuracy and version control

7. Regional Projects & Station Support

• Support the implementation of new LCL services, gateway developments and regional projects as assigned
• Assist in rolling out standardized LCL processes and SOPs across ASPAC stations

Key KPIs

Performance will be measured on execution reliability and support quality:

• Documentation accuracy and on-time submission
• Load factor / container fill rate on Singapore consolidations
• Service reliability and exception resolution time
• Timeliness and accuracy of regional reporting
• Data completeness of the ASPAC LCL network database
• Delivery of assigned regional project milestones
• Gateway P&L performance against budget
• Gross profit per consolidation and % of profitable consolidations

Required experience

• 6–8 years in ocean freight operations, with direct exposure to LCL consolidation
• Working knowledge of:
• CFS and gateway operations
• Shipping documentation and customs procedures
• Coloader and carrier coordination
• Good command of Excel and operational systems; comfortable working with data and reporting

Key competencies

• Rigor and attention to detail in documentation and data
• Ability to switch between daily execution and regional analytical work
• Clear written and spoken communication across a multi-country environment
• Proactive in flagging issues rather than escalating them late
• Solid grasp of freight cost structures and P&L logic, with the ability to build and defend a consolidation P&L

Success Factors

You will succeed in this role if you:

• Deliver error-free gateway execution as the baseline, not the achievement
• Turn operational data into usable regional insight
• Follow through on regional tasks without close supervision
• Grow from supporting regional projects to owning them