Large Enterprise Account Manager

Job Summary

As a Large Enterprise Account Manager based in Singapore, you will manage and grow PayPal's portfolio of digital goods and gaming merchants. Focused on the existing merchant portfolio, you will protect and expand recurring revenue by strengthening relationships, increasing payment volume and product adoption, maintaining operational rigor, and identifying opportunities across the gaming ecosystem.

You will act as a trusted payments advisor to digital goods & gaming merchants, platforms and strategic partners, developing a clear understanding of their commercial priorities, player journeys and payment challenges. Working with Product, Marketing, Risk, Legal, Finance, Operations and regional teams, you will resolve issues and identify opportunities for retention, expansion, cross-sell and upsell.

You will bring payments experience, gaming or digital commerce knowledge, commercial judgement and the ability to engage senior stakeholders, manage complex accounts and deliver sustainable revenue growth.

Job Description

Essential Responsibilities:

• Manage and grow a portfolio of digital goods and gaming merchants, protecting and expanding recurring revenue.
• Resolve complex merchant payment, risk and operational issues in partnership with Product, Risk, Legal, Finance and Operations.
• Develop account strategies and identify retention, expansion, cross-sell and upsell opportunities.
• Act as a trusted payments advisor to merchants, platforms and strategic partners, including senior executives.
• Monitor and enhance business performance metrics (e.g. payment volume, authorisation and conversion rates, product adoption).

Minimum Qualifications:

• 8+ years relevant experience (e.g. account management, sales or relationship management in payments, fintech, financial services or technology) and a Bachelor's degree OR any equivalent combination of education and experience.

Preferred Qualifications

• Proven experience managing and growing large enterprise or strategic accounts in payments, fintech, financial services or technology.
• Experience working with gaming, digital entertainment, streaming digital goods/content, marketplaces or other high-volume online businesses.
• Strong understanding of payment flows and performance measures, including authorisation, conversion, acceptance, settlement, payouts, fraud and chargebacks.
• Demonstrated ability to retain and expand an existing customer portfolio through consultative selling, negotiation and commercial problem-solving.
• Experience engaging, influencing and negotiating with senior executives.
• Effective collaboration with cross-functional internal teams spanning merchant, product, finance, risk and technology functions.
• Strong understanding of the Singapore and broader APAC payments landscape.
• Experience developing account strategies, managing sales pipelines and delivering measurable revenue outcomes.
• Excellent communication, presentation and stakeholder-management skills.
• Ability to collaborate effectively across regional and global teams in a matrixed organisation.
• Highly organised, commercially analytical and able to manage multiple priorities independently.
• Fluency in English. Business-level Mandarin is an advantage, as a number of the merchants and partners in this portfolio are Mandarin-speaking only.