LangBuddy Project Manager

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate

and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on banking products and educate/guide customers on product and system navigation.

5.Provide support on bankingforms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards

customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year call center agent experience in banking industry

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & ExcelRole details

. Product:LangBuddy

. Position:Project Manager (Augmented Resource)

. Seniorityrequested: Senior Consultant

. Contractduration: 2 years

. Estimatedstart date: As soon as possible

. Workingarrangement: On-site / hybrid (to be confirmed)

Scope of work

. Drive projectplanning, milestone tracking, and cross-workstream coordination across product,engineering, security, and operations

. Supportsecurity readiness activities, including system classification review, IM8compliance documentation, VAPT scoping, testing coordination, and remediationfollow-up

. Preparegovernance and funding materials, track expenditure, and support budget /approval discussions

. Managecontracting, tendering, procurement coordination, and vendor performancetracking

. Maintainproject documentation, status reporting, decision logs, and Agile deliverycadences as needed

Candidateprofile

. 5-7 years ofproject management experience in technology or digital product delivery

. Experiencewith government project processes, including governance approvals, procurement,contracting, and tendering

. Provencross-functional delivery experience across engineering, design, business, andoperations stakeholders

. Strong vendormanagement and budget stewardship experience

. Familiaritywith Agile practices and tools such as Jira / Confluence

. Experiencewith security-readiness workstreams is advantageous

. Experience inAI/ML products, large-scale rollout, or education technology is a plus

Submissionrequirements

. Please submitsuitable CV(s) within 3 working days from this request

. Includerelevant project experience, certifications, and current / earliestavailability

. Please sharecontact details for reference checks where available)

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463