BUSINESS UNIT: Work Dynamics
REPORTING TO: Assistant Facility Manager
DIRECT REPORT POSITIONS: None
POSITION GOAL
To support day-to-day operations of office and laboratory facilities by performing basic troubleshooting, coordinating third-party vendors, and ensuring smooth execution of routine maintenance in line with client standards and safety protocols.
Principal Accountabilities
- Perform basic troubleshooting of common electrical, HVAC, and plumbing issues in office and lab areas.
- Coordinate with approved third-party vendors for non-specialist maintenance tasks (e.g., lighting, minor HVAC repairs, door hardware).
- Assist in organizing and attending meetings with lab service vendors, FM teams, and client representatives as directed.
- Ensure all work permits, access logs, and onboarding documentation for vendor personnel are properly processed and filed.
- Conduct routine facility checks and report anomalies or safety concerns to the Lab Service Engineer immediately.
- Support documentation of operational records, including vendor work reports and inspection logs.
- Assist in site emergency drills, particularly for DG warehouse and oven room areas.
- Maintain cleanliness and orderliness of shared lab and office utility spaces.
KEY PERFORMANCE MEASURES
- Timeliness and accuracy in reporting and resolving routine facility issues.
- Compliance with Henkel site regulations and safety standards during all activities.
- Responsiveness and coordination efficiency with internal teams and external vendors.
- Contribution to client satisfaction through reliable daily operations support.
General Requirements
- Diploma or technical certificate in electrical, mechanical, or facilities-related field.
- Minimum 2 years of hands-on experience in office or light industrial facility operations.
- Basic understanding of chemical storage safety and general lab environment protocols.
- Ability to read simple electrical and HVAC schematics; perform voltage checks and thermostat adjustments.
- Good communication skills in English and local language; able to interact professionally with vendors and clients.
- Proficient in using mobile reporting tools or CMMS for work order updates.
- Willingness to work on-site with flexible hours as required by operational needs.
