Lab & Office Operations Technician

POSITION GOAL
To support day-to-day operations of office and laboratory facilities by performing basic troubleshooting, coordinating third-party vendors, and ensuring smooth execution of routine maintenance in line with client standards and safety protocols.

PRINCIPAL ACCOUNTABILITIES

• Perform basic troubleshooting of common electrical, HVAC, and plumbing issues in office and lab areas.

• Coordinate with approved third-party vendors for non-specialist maintenance tasks (e.g., lighting, minor HVAC repairs, door hardware).

• Assist in organizing and attending meetings with lab service vendors, FM teams, and client representatives as directed.

• Ensure all work permits, access logs, and onboarding documentation for vendor personnel are properly processed and filed.

• Conduct routine facility checks and report anomalies or safety concerns to the Lab Service Engineer immediately.

• Support documentation of operational records, including vendor work reports and inspection logs.

• Assist in site emergency drills, particularly for DG warehouse and oven room areas.

• Maintain cleanliness and orderliness of shared lab and office utility spaces.

KEY PERFORMANCE MEASURES

• Timeliness and accuracy in reporting and resolving routine facility issues.

• Compliance with Henkel site regulations and safety standards during all activities.

• Responsiveness and coordination efficiency with internal teams and external vendors.

• Contribution to client satisfaction through reliable daily operations support.

GENERAL REQUIREMENTS

• Diploma or technical certificate in electrical, mechanical, or facilities-related field.

• Minimum 2 years of hands-on experience in office or light industrial facility operations.

• Basic understanding of chemical storage safety and general lab environment protocols.

• Ability to read simple electrical and HVAC schematics perform voltage checks and thermostat adjustments.

• Good communication skills in English and local language able to interact professionally with vendors and clients.

• Proficient in using mobile reporting tools or CMMS for work order updates.

• Willingness to work on-site with flexible hours as required by operational needs.