L3 Technical Support Engineer (DevOps)

Main Responsibilities

As a DevOps Engineer, the engineer will play a pivotal role in implementing and maintaining the infrastructure and tools that power our organization's platforms. He or she will work closely with cross-functional teams to enable seamless software delivery, optimize cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives.

Key Managerial Responsibilities

. Provide 3rd line support for awarding bodies, marking centers, and supervisors

. Collaborate with the Assessment Helpdesk to create user-facing technical help documentation

. Good communication skills - Interact with customers and ability to explain things to non-technical people

. Defect logging and escalation to the relevant resolver group

. Floor-walking of marking centers as required during peak

. Coordination and collaboration with global technical and operations teams

. Coordination and collaboration with third parties (who provide infrastructure and scanning solutions)

. Collaborate with development and operations teams to ensure platform reliability, scalability, and performance.

. Preparation for customer exam marking sessions

. Stay up to date with industry trends and emerging technologies to drive continuous improvement in our platforms.

Key Technical Responsibilities:

. Resolve incident tickets within contractual SLAs

. Manage CI/CD pipelines to accelerate software delivery and improve deployment reliability.

. Manage and Maintain the Azure hosted Infrastructure. (security audits/patching, version upgrades)

. Maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure.

. Deploying applications using existing deployment pipelines. Troubleshoot deployment failures.

. Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency.

. Troubleshoot complex issues and implement proactive solutions to minimize downtime.

. Application monitoring and alerting

Cloud, Database & Networking

. MS SQL - Querying, Performance Troubleshooting, Administration (Backups and restores)

. Azure Cloud - VM, AKS, Networking

. Linux - Basic administration (restart services, cronjobs, sftp, troubleshoot disk space etc.)

. Familiarity with tools like Nginx and Cloudflare

. Azure Devops - Build CICD pipelines

. Teraform (IaC)

. Monitoring Applications

. Familiarity with Windows and Linux OS Patching

. Reverse proxy and forward proxy

. Basics Bash script

. Infrastructure monitoring and alerting

. Deployment of infrastructure and application

. Security patching

. Capacity management

Out of hours on call

On call requirement for service-level issues, with initial triage by global 24/7 team pn L1-L2.

When you are not available to take calls or outside of standard working hours, phone support will divert to members of the support teams in our global offices, so a close relationship with these teams and the ability to work according to organisation's high quality processes is essential.

If you feel like you or someone you know is a good fit to this role, please feel free to send an updated resume to [Confidential Information] or simply click Apply now. Lets speak!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D