As a Level 3 Production Support Developer need to Investigate production incidents for root cause fix defects raised in production environment and support development for CRs.
Update Jira, Confluence with change details.
Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
Diagnose problems raised by level 2 support / service recovery.
Coordinate with testing team to ensure defects are addressed on priority.
Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.
Ensure code merged on regular basis to git.
Take end-to-end ownership on production defect fixing until released to production.
Guide and manage offshore team.
Perform root cause analysis for major incidents
Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.
