L2 Network Engineer (AMK)

The L2 Network Engineer responsibilities are to:

. To provide Data Centre operation support

. Analyse problems, perform troubleshooting, and track problems through resolution

. Responsible for monitoring activities, such as network and bandwidth usage

. When necessary, escalate problems to the appropriate stakeholders / principals

. Ensure generation and management of support tickets according to SLA requirements

. Schedule and run periodic maintenance for network infrastructure at the data centre

. Plan and manage change request and / or maintenance activities for network operations including firmware patches.

. Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.

. Perform Change Request, Service Request as assigned by team lead according to the SLA.

. Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

. Offsite standby after office hours

Requirements:

. Should possess a Degree/Diploma in Computer Science or Computer Engineering

. Minimum 5 years of relevant working experience in IT infrastructure operation

. Good grasp of technical skills (network)

. Must possess CCNA / CCNP certification

Past working experience in Cloud environment is an advantage

. Good understanding and appreciation of network and system design

. Keen sense of urgency for service performance issues

. Able to handle demanding service response and recovery turnaround

. Able to manage daily support tasks to meet stringent SLA requirements

. Excellent scheduling and multitasking skills

. Meticulous and process-oriented

. Good, hard-working attitude with ability to work well under pressure

. Good communication skills English (written, spoken)

. Good Teamwork

. Good analytical skills with ability to work with others to resolve problems.

. Good organization skills, with ability to properly document and track information.

. ITIL certification will be an added advantage.

. Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA

5 day week @ AMK area

maestro HR

damien lee tian hong

R1106726

16C8462