Job Summary
Join our Client's team as an L2 Application Operations Engineer, where you'll ensure seamless production stability, drive continuous improvement, and deliver high-quality application support in a dynamic banking environment.
Mandatory Skill-set
- Must have a minimum of 3 years of relevant experience in a production support, infrastructure support, or software development role;
- Must have a minimum of 3 years of experience working in UNIX environments and with scripting languages such as Python or PowerShell;
- Must have a minimum of 2 years of hands-on experience with tools and technologies such as Ansible, GitLab, Azure DevOps, Docker, or Kubernetes;
- Experience using task schedulers such as Control-M;
- Good understanding of IT ecosystems and application architectures, knowledge of CI/CD pipelines, ITIL, Agile, and Lean practices.
Desired Skill-set
- Experience in a banking environment is a plus;
- Experience in observability tools like Grafana, Kibana, Prometheus, or Dynatrace considered a plus.
Responsibilities
- Must ensure SLAs and priorities are met, respond appropriately to incidents or escalations;
- Follow Client's processes for service requests, changes, incidents, and problem management, manage technical issues and escalations;
- Provide primary operational support to functional teams, and collaborate effectively across ITS and BLI teams;
- Must propose improvements and solutions to reduce repetitive tasks, enhance complex operations, increase system reliability and quality through automation and monitoring;
- Implement CI/CD pipelines to reduce time-to-market, standardize workflows, and bridge the gap between development and operations teams;
- Must be curious about new technologies, share knowledge, drive complex operations, coordinate major events, and review release roadmaps;
- Rotational shifts across Morning (7am4pm), Afternoon (2pm11pm), and Evening (5pm2am), with 7-day on-call support during non-business hours, including weekends.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
