Job Opportunity: L2 Application Support
Location: Singapore, Singapore
Experience: 6-15 years
Employment Type: Full-time, Morning Shift, Onsite
NOTE: Only Singaporean locals or PR holders can apply.
Position Overview
The L2 Support Technician plays a critical role in ensuring the stability, reliability, and performance of business applications and systems. This role is responsible for handling escalated tickets from L1 support, conducting in-depth troubleshooting, and collaborating closely with development and engineering teams to resolve complex technical issues. The ideal candidate has strong analytical skills, hands-on experience in application support within the banking domain, and a solid understanding of both infrastructure and software components.
Key Responsibilities
- Handle and resolve L2-level incidents and service requests escalated from the L1 support team.
- Perform root cause analysis, identify recurring issues, and propose long-term fixes or automation opportunities.
- Collaborate with development and engineering teams to investigate and resolve application-level issues.
- Monitor system health, performance, and stability across environments (production, UAT, SIT).
- Execute Unix/Linux-based troubleshooting, log analysis, and process monitoring.
- Support and maintain application components involving databases, middleware, and APIs.
- Assist in deployments, patching, and configuration changes in coordination with release management teams.
- Ensure adherence to SLAs, operational standards, and incident management processes.
- Document troubleshooting steps, known error databases (KEDBs), and resolution procedures for knowledge sharing.
- Provide on-call support and participate in shift rotations as needed.
Required Skills & Experience
- 5+ years of hands-on experience in L2 Support, Application Support, or Software Engineering roles.
- Proven experience providing L1 & L2 technical support within banking or financial services environments.
- Strong command of Unix/Linux systems, including shell scripting for automation and troubleshooting.
- Solid experience working with relational databases such as Oracle, including PL/SQL scripting and performance tuning.
- Good working knowledge of Java, Spring Framework, RESTful APIs, and SQL for debugging and analysis.
- Familiarity with microservices architecture and troubleshooting web-based and distributed applications.
- Understanding of incident, problem, and change management processes in ITIL-based environments.
- Excellent communication skills, with the ability to collaborate across teams and interact effectively with stakeholders.
- Strong problem-solving, analytical, and documentation skills.
Preferred Qualifications (Nice to Have)
- Experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, or Grafana).
- Exposure to CI/CD pipelines and version control tools (e.g., Jenkins, Git).
- Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes).
- Familiarity with banking applications, transaction systems, or payment gateways.
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Looking forward to meeting you!
