- Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
- Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
- Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
- Escalate unresolved issues to the next level for further investigation and resolution.
- Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
- Deliver onsite user support during service cutovers to ensure a smooth transition.
- Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
- Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
- Be available for escalations and support on a standby basis when required.
Requirements:
- A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
- Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
- Experience with Java debugging and scripting languages like PERL, BASH, and Python.
- Solid knowledge of SQL databases with the ability to troubleshoot related issues.
- Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
- Strong understanding of XML data structures.
- Experience in the travel domain is preferred.
To learn more about this opportunity, please contact Gia Grace at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
