L1 System Engineer (AMK)

Job Responsibilities:

. To provide 24 x 7 support for Data Center running on 12 hours shift

. Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.

. Resolving the incident/problem onsite.

. Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.

. Generating the relevant administrative records and reports.

. Introducing and integrating new technologies into existing environments.

. Applying operating system updates, patches, and configuration changes.

. Adding, removing, or updating user account information, resetting passwords, etc.

. Answering technical queries

. Maintaining the configuration of the system.

. To implement Service Request and Change Request

. Contacting OEM/Vendor for technical support

. Able to work shift including weekends and public holidays.

Requirements:

. Minimum Degree/Diploma in Computer Science/Electronics/IT or equivalent

. 12 hrs shift working

. Preferably with Microsoft Certification and/or ITIL certification

. ITIL certification will be an advantage

. Good Knowledge of following products will be advantageous:

-Linux

-Unix

-Active Directory/DNS

-Microsoft Azure Stack

-Microsoft Windows 2016-2022

-Commvault Backup and Recovery

-Symantec Endpoint Protection