About the Company
Our client is a well-established consumer products and direct-selling organization with a strong regional presence and decades of successful operations. The company offers a stable and people-oriented work environment and is continuously enhancing its digital systems to support internal users and member services. We are seeking a dedicated IT Support Executive to provide reliable end-user technical support and contribute to the company's ongoing digital transformation efforts.
Responsibilities
- Provide Tier 1 IT support to end users by identifying, investigating, and resolving hardware and software issues related to laptops, servers, internal systems, and business applications.
- Manage user requests through the IT ticketing system, ensuring timely response and escalation to Tier 2 or external vendors when required.
- Collaborate with internal IT and business teams to ensure smooth system operations.
- Prepare regular reports on support trends and suggest improvements.
- Conduct user training sessions on internal systems, software, and IT best practices.
- Support ad hoc IT projects, including system upgrades, software rollouts, and process automation.
- Uphold IT policies and ensure data integrity, confidentiality, and compliance.
Requirements
- Diploma or bachelor's degree in information technology, Computer Science, or related field.
- 1-3 years of experience in end-user IT support or helpdesk operations.
- Working knowledge of desktop/laptop troubleshooting, network connectivity, phone systems, and standard business software.
- Good customer service mindset, problem-solving, and communication skills.
- Organized, proactive, and able to manage multiple requests in a fast-paced environment.
- This position offers an opportunity to join a long-established and trusted company that values stability, teamwork, and continuous improvement.
Interested applicants kindly write to [Confidential Information] with your updated resume along with your current remuneration details, notice period and expected salary.
REG R1325699
EA01C3135
Recruitment Manager: Shirley Chong Ai Ling (Ning)
