L1 Production Support Engineer-VisionPLUS 10 (Flex)

Early Applicant

2-5 Years

Job Description

Monitor application and batch job alerts related to VisionPLUS 10 (Flex)
Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc
Handle initial triage of incidents and user tickets
Provide quick fixes and workarounds for known issues
Maintain SOP documentation and knowledge base for recurring issues
Escalate unresolved or complex problems to L2/L3 teams
Coordinate with development, infrastructure, and vendor teams
Support monthly release deployments and patching activities
Prepare RCA and incident reports
Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests
Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes

Requirements

2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules
Exposure to JCL, COBOL, VSAM, CICS is a must
Exposure to Microfocus environment (Flex) is a must - Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis - Good To Have
Strong communication and customer service orientation
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred - Good To Have