L1 Production Support Engineer for VisionPLUS 10 (Flex)

RAPSYS TECHNOLOGIES PTE. LTD.

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Posted a month ago
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2-5 Years

SGD 3,000 - 5,000 per month

Singapore

Job Description

Role:L1 Production Support Engineer for VisionPLUS 10 (Flex)

JD:

2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
Exposure to JCL, COBOL, VSAM, CICS is a must.
Exposure to Microfocus environment (Flex) is a must - Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis - Good To Have
Strong communication and customer service orientation.
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred - Good To Have
Client-Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others