1 year contract under employment agency payroll
Work Location: Changi Business Park
Monthly salary inclusive of allowance: $3200 to $4290 (company does not offer bonus)
Below is the Shift Timing (Working 5 days a week, involves rotating shift and support including night shift, weekends and public holidays)
- Morning shift 6am to 3pm
- General shift 9am to 6pm.
- Afternoon shift 2pm to 11pm
- Night shift 10pm to 7am
Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
Note : 8 hours shift will be subjected to change to 12 hours shift (eg. work 3 days and rest 4 days and vice versa)
Job Scope:
- Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications.
- To coordinate and support infrastructure maintenance activities
- To manage implementations of new application releases adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
Requirement:
- Locals (Must cleared both client security checks and pre-employment check)
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-3 years of experience in IT production support, preferably in banking or financial services
- Basic understanding of payment systems, transaction flows, and banking operations is highly desirable
- Familiarity with ticketing tools and monitoring tools
- Good problem-solving skills and ability to work under pressure in a fast-paced environment
- Strong communication skills with the ability to liaise effectively across teams
- Knowledge incident management processes is a plus
- Able to commit for a 1 year contract
ES Recruitment Pte Ltd (09C4235)
Hong Chiew Guat (R1219860)
