L1 Network Engineer(CCNA Certified)_Contract

Job Description:
. Management of daily network activities, incident and problem and security incident response.
. Responsible to work with the respective server and application teams members in trouble-shooting and identify root cause, related to network.
. Responsible to work with the respective network vendors support teams for the trouble-shooting, identification and resolution of network problems.
. Responsible for the monitoring of the alert status of the network and firewall devices.
. Respond to the alerts from the monitoring systems in timely manner and escalate Level 3 support engineers.
. Assist Level 3 Support Engineers during problem determination and resolution whenever necessary.
. To work in shifts including public holidays whenever necessary.
. Attend to conference calls with other support teams for problem identification and resolutions.
. Must have good communication skills and able to work independently.
. Escalate Telecommunication matters to providers and track incidents to closure
. Must adhere to process and policies of the Bank.
. Able to work under pressure and with minimal supervision.
Network Skills and experience required:
. Basic understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing etc.
. Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.

Shift Structure:
. 8.00am to 8.00pm - 3 days
. Off - 3 days
. 8.00am to 8.00pm - 3 days
. Off - 3 days
. 8.00pm to 8.00am - 3 days
. Off - 3 days
. 8.00pm to 8.00am - 3 days
. Off - 3 days
. Above repeats.