Job Description

Job Summary

We are looking for an L1 Network Engineer to provide first-level network support and monitoring for Bank's IT infrastructure. The role involves monitoring network systems, troubleshooting basic connectivity issues, handling incidents and escalating complex issues to the appropriate teams.

Key Responsibilities

. Basic understanding of the Bank's network, processes & change windows.

. Provide access to vendors to the network devices.

. Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational

. Perform necessary checks, apply monitoring tools and respond to alerts

. Provide onsite technical support to clients and provide field engineering services to clients

. Perform Network operations for BAU and projects for the Network Infrastructure and Network Equipment at the client premises, including performance and bandwidth monitoring to flag out any irregularities during migration.

. Develops the ability to start owning portions of an installation, break/fix incidents, and problem management.

. Functions jointly with the Implementation Engineering team to meet client requirements.

. Action configurations, installations and break/fix events

. Preferably with hands on experience on below technologies technical skills:

. Cisco Switching and Routing Technologies

. Liaise and work with End users for troubleshooting.

. Liaise and work with L2 and L3 Engineers for advanced troubleshooting.

. Liaise and work with vendors for troubleshooting and RCA

. Liaise and work with the operations team on internal change requests. E.g. review of CR, planning for downtime/activity, configuration changes, etc.

. Liaise and work with Team leads and management on optimizations to current network infra.
. Liaise and work with project managers (internal and external) to ensure smooth deployment.

Requirements

.1-2 years of experience in network operations or technical support.

. CCNA certification is preferred.

. Willingness to work in a 24/7 rotating shift environment, including weekends and public holidays, if required.

Key Skills